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Call Display services 7
We strongly recommend that you limit the number of users
logging calls for the same line, as this would be confusing. For
example, if two users are logging calls for the same line, they do
not know who the call was originally intended for, nor are both
Call Logs updated when one of the users returns a customer’s
call. Potentially a customer could be called back twice.
There are few situations where the same call needs to be logged
at more than one set.
Recommended configuration 1
All lines appear at the Attendant Position. Incoming calls are first
answered on the Attendant’s set and then transferred to the
required destination.
The Attendant wants to track all calls unanswered on the system,
during working hours and after hours. All users want to capture in
their Call Log, any calls which they did not answer at their set
and be able to return those calls from the log.
The Attendant Position logs
answered
on all lines and the
users log calls
me. In this configuration the users
will log calls transferred to them via intercom (l/C) from the
attendant or another user, even though the administration setting
is
N).
Thus the entries in their Call Log are
specifically meant for them.
PO842627 01
Owner’s Handbook