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Welcome
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Welcome
This User and Administrator Guide contains information on how to configure and use your
Mitel
®
5215 IP Phone or Mitel 5220 IP Phone with Session Initiation Protocol (SIP).
This guide is organized as follows, with a glossary of acronyms at the end of the document:
• Welcome (this section): purpose of this User and Administrator Guide, and information
on how to access supporting documentation, such as the Web Configuration Tool online
Help.
• About SIP and Your Phone: information on SIP, and the 5215 and 5220 IP Phones,
their features and supported accessories.
• Getting Started: information on how to access the Superkey Menu Interface and the
Web Configuration Tool to program and use your phone’s features. Also, information on
how to enter data on your SIP-supported phone, and password, call encryption and
safety information.
• Customizing Your Phone: procedures on how to personalize your phone to meet your
needs. For example, setting the display contrast and language.
• Making and Answering Calls: procedures on how to make and answer “regular” and
SIP calls.
• Call Handling: information and procedures on how to handle calls. For example,
forwarding and transferring calls, and setting an advisory message.
• Using Advanced Features: information and procedures on how to use the more
advanced features, such as Do Not Disturb, Call Logs and Phone Book.
• Administrator Tools: information and procedures on how to use administrative features,
such as configuring user SIP accounts, upgrading the phone’s firmware and modifying
network settings in the main program. Also, information on administrator passwords.
• Appendix A — Superkey Menu Interface: overview of the Superkey Menu Interface
that you use to program your phone’s features.
• Appendix B — Configuring SIP Settings in the Boot Program: overview of the boot
program SIP configuration menus that the Administrator can use to configure a phone’s
SIP settings.
• Appendix C — Troubleshooting: provides troubleshooting information.
• Glossary: definitions of acronyms found in this User and Administrator Guide.