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Call Handling
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Adding a Party On Hold to a Call in Progress
To add a held party to a call in progress:
1. Press Trans/Conf. The current call is put on hold.
2. Press the Line key of the party already on hold.
3. Once you have connected with the new party, press Trans/Conf. The call put on hold in
step 1 is connected to the call in progress.
Leaving a Conference Call
To leave a conference call, do one of the following:
• Hang up.
• Press HANGUP (5220 IP Phone only).
• Press Cancel.
Note: If the originator of the conference call hangs up, then the other two parties do not
remain connected. If either of the called parties hangs up, the call will remain
connected.
Hold
The 5215 IP Phone supports a maximum of two held calls at the same time. The 5220 IP
Phone supports a maximum of four held calls.
Putting a Call on Hold
To put a call on hold:
• Press Hold. The associated Line key flashes green.
Retrieving a Call from Hold
To retrieve a call from hold:
• Press the associated flashing Line key. The Line key becomes a steady green.