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5215 and 5220 IP Phone SIP User and Administrator Guide
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Call Handling
You can use the Superkey Menu Interface or the Web Configuration Tool to access features
explained in this section. While on a call, you can use the Web Configuration Tool to change
some of these settings, but the changes will not take effect until you have finished the call.
Call Forward
Call Forward lets you redirect incoming calls to an alternate number. You can program either
of the following three Call Forward options:
• Call Forward Always: redirects all incoming calls regardless of the state of your phone
• Call Forward No Answer: redirects calls if you don’t answer after the programmed
number of rings (1 – 10)
• Call Forward Busy: redirects calls when all lines are busy.
Your voice mailbox is the default destination for all Call Forward options. Call Forward Off is
the default setting for all three options. You can turn on Call Forward No Answer and Call
Forward Busy at the same time.
Programming Call Forward
Note: You cannot change your Call Forward settings while on a call.
To set up Call Forward:
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears on the
display.
2. Press OK. CALL FORWARDING? appears on the display.
3. Press OK. FWD ALWAYS: <current status> appears on the display.
4. To navigate to the desired Call Forwarding option, press ▼.
5. Once the desired Call Forwarding option appears, press OK.
6. Press REVIEW. The current forwarding destination appears on the display. If nothing is
currently programmed, the top line of the display is blank.
7. (Call Forward No Answer only) Press OPTIONS, enter the number of desired rings (1 –
10) before a call is forwarded, and then press SAVE.
8. Press CHANGE, and then do one of the following:
• To enter a URL as the destination, press URL, and then enter the URL.
• To enter a name as the destination, press NAME, and then enter the name.
9. Press SAVE. After the information is saved, the same Call Forwarding option appears on
the display with its new status.
10. Do one of the following:
• To return to the main menu, press EXIT.
• To return to the default display, press Superkey.