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Call Handling
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Note: You can also use the Web Configuration Tool to program Call Forward. To do so,
access the tool’s Feature Configuration page (see The Web Configuration Tool on
page 7).
Enabling/Disabling Call Forward
To enable or disable Call Forward:
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears on the
display.
2. Press OK. CALL FORWARDING? appears on the display.
3. Press OK. FWD ALWAYS: <current status> appears on the display.
4. To navigate to the desired Call Forwarding option, press ▼.
5. Once the desired Call Forwarding option appears, press TURNON or TURNOFF to
enable or disable the Call Forwarding option. The Call Forwarding option and its new
status appears on the display.
6. Press OK, and then press Superkey to return to the default display.
Note: You can also use the Web Configuration Tool to enable or disable Call Forward. To
do so, access the tool’s Feature Configuration page (see The Web Configuration Tool
on page 7).
Call Transfer
You can transfer an active call to another party. To do so, at least one line must be free on
your phone.
Note: The 5215 IP Phone supports two lines, and the 5220 IP Phone supports four lines. If
all lines are busy on your phone, none of your callers will be able to transfer their call
away from you to another phone. You must first free up one of the lines to allow
callers to transfer a call away from your phone.
Note: During a conference call, any party can perform a call transfer when one line on the
phone that initiated the conference call is available (i.e. not in use). For conference
call information, see Conference Call (Three-Way) on page 20.
Transferring a Call to an Unconnected Third Party
To transfer a call to an unconnected third party:
1. While on a call, press Trans/Conf. The call is put on hold.
2. Press a free Line key.
3. Call the party to whom you want to transfer the call, and then do one of the following:
• To talk to this party, wait until the connection is established, speak to the party, press
Trans/Conf to transfer the held call, and then hang up. This is an Attended Call
Transfer.
Note: On a 5220 IP Phone, you can choose to press the TRANSFR softkey to transfer
the held call during an Attended Call.