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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Load rejected HC The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned
to the phone (from Cisco
Unified Communications Manager, choose Devi
ce >
Phone). Re-enter the load displayed on the phone.
No default router DHCP or static configuration did not
sp
ecify a default router.
• If the phone has a static IP address, verify that the
default router has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
No DNS server IP A name was specified but DHCP or static
IP
configuration did not specify a DNS
server address.
• If the phone has a static IP address, verify that the
DNS server has been configured. See the
“Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
TFTP access error TFTP server is pointing to a directory
that does
not exist.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the “Network
Setup Menu” section on page 4-4 for details on
assigning a TFTP server.
TFTP file not found The requested load file (.bin) was not
fo
und in the TFTPPath directory.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Devi
ce >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
TFTP error The phone does not recognize an error
code
provided by the TFTP server.
Contact the Cisco TAC.
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message Description Possible Explanation and Action