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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
CTI Applications A computer telephony integration (CTI) route
point can designate a virtual device to receive
multiple, simultaneous calls for
application-controlled redirection.
For more information, go to the “CTI R
oute
Point Configuration” chapter in the Ci
sco
Unified Communications Manager
Admi
nistration Guide.
Direct transfer Allows users to connect two c
alls to each other
(without remaining on the line).
For more information, go to the “Cisco
Unified IP Phone” chapter in the Ci
sco Unified
Communications Manager System Guide.
Directed Call Park Allows a user to transfer an active call to an
available direc
ted call park number that the user
dials or speed dials.
A Call Park BLF button indicates whether a
directed call park number is occupied and provides
spe
ed-dial access to the directed call park number.
Note If you implement Directed Call Park, avoid
configuring the Park softkey. This prevents
users from confusing the two Call Park
features.
For more information, go
to the “Call Park and
Directed Call Park” chapter in the Cisco
Unified Communications Manager Features
and
Services Guide.
Directed Call Pickup Allows a user to answer a cal
l that is ringing on a
particular directory number.
For more information, go to the “Call Pickup”
chapter in the Cisco U
nified Communications
Manager Features and Services Guide.
Distinctive ring Users can customize how their phone indicates an
i
ncoming call and a new voice mail message.
For more information, go to the “Custom
Phone Rings” chapter in the Cisco U
nified
Communications Manager Features and
Servi
ces Guide.
Divert Allows a user to transfer a ri
nging, connected, or
held call directly to a voice-messaging system.
When a call is diverted, the line becomes available
to make or receive new calls.
For more information, go to the “Imme
diate
Divert” chapter in the Cisco
Unified Communications Manager Features
and
Services Guide.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference