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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
DNS timeout DNS server did not respond. • Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the DNS server
and the phone—Verify the network connections.
• DNS server is down—Check configuration of
DNS server.
DNS unknown host DNS could not resolve the name of the
TFTP serv
er or Cisco Unified
Communications Manager.
• Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured prope
rly in DNS.
• Consider using IP addresses rather than host
names.
Duplicate IP Another device is using the IP address
assigned to the phone
.
• If the phone has a static IP address, verify that
you have not assigned a duplicate IP address. See
the “Network Setup Menu” section on page 4-4
section for details.
• If you are using DHCP, check the DHCP server
configuration.
Error update locale One or more localization files could not
b
e found in the TFTPPath directory or
were not valid. The locale was not
changed.
From Cisco Unified Operating System
Admin
istration, check that the following files are
located within subdirectories in the TFTP File
Management:
• Located in subdirectory with same name as
network locale:
–
tones.xml
• Located in subdirectory with same name as user
locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
File not found The phone cannot locate, on the TFTP
server
, the phone load file that is
specified in the phone configuration file.
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
IP address released The phone has been configured to release
its IP addres
s.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the “Network Setup
Menu” section on page 4-4 for details.
Load ID incorrect Load ID of the software fi
le is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Devi
ce >
Phone). Verify that the load ID is entered correctly.
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message Description Possible Explanation and Action