Filter
Top Products
9-10
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP Phone:
• Performing a Basic Reset, page 9-10
• Performing a Factory Reset, page 9-11
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-2 descr
ibes the ways to perform a basic reset. You can reset a phone with any of these operations
after the phone has started up. Choose the operation that is appropriate for your situation.
Phone call cannot be established The phone does not have a DHCP IP address, is una
ble to register to Cisco
Unified Communications Manager, and shows a Configuring IP or Registering
message.
Verify the following:
1. The Ethernet cable is attached.
2. The Cisco CallManager service is running on the Cisco Unified
Communications Manager server.
3. Both phones are registered to the same Cisco Unified Communications
Manager.
4. Audio server debug and capture logs are enabled for both phones. If
needed, enable Java debug.
Table 9-1 Cisco Unified IP Phone Troubleshooting (continued)
Summary Explanation
Ta ble 9-2 Basic Reset Methods
Operation Performing Explanation
Restart phone Press the Ser
vices, Settings, or Directories
button and then press **#**.
Resets any user and network configuration changes
that you have made, but that the phone has not
written to its Flash memory, to previously saved
settings, then restarts the phone.
Reset Settings From the Admin Settings menu, unlock phone
op
tions (see the “Unlocking and Locking
Options” section on page 4-3), then choose
Reset Settings > All Settings.
Resets user and network configuration settings to
their de
fault values, and restarts the phone.
From the Admin Settings menu, unlock phone
op
tions (see the “Unlocking and Locking
Options” section on page 4-3), then choose
Reset Settings > Network Settings.
Resets network configuration settings to their
d
efault values and resets the phone. (This method
causes DHCP to reconfigure the IP address of the
phone.)