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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Network Statistics Screen
The Network Statistics screen displays information about the phone and network performance. Table 7-3
describes the information that appea
rs in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1 Press the Applications button.
Step 2 Select Admin Settings.
Step 3 Select Status.
TFTP server not
authoriz
ed
The specified TFTP server could not be
found in the phone’s CTL.
• The DHCP server has the wrong configuration
file for the TFTP server. In this case, update the
TFTP server configuration to specify the correct
TFTP server. The CTL file was made and then the
TFTP server address changed. In this case,
regenerate the CTL file.
• If the phone is using a static IP address, the phone
may be configured with the wrong TFTP server
address. In this case, enter the correct TFTP
server address in the Network Configuration
menu on the phone.
• If the TFTP server address is correct, there may
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
TFTP timeout TFTP server did not respond.
• Network is busy—The errors should resolve
themselves when the network load reduces.
• No network connectivity between the TFTP
server and the phone—Verify the network
connections.
• TFTP server is down—Check configuration of
TFTP server.
Timed Out Supplicant attempted 802.1X transaction
but timed out to due the absence of an
authentica
tor.
Authentication typically times out if 802.1X is not
configured on the switch.
Version e rror The name of the phone load file is
in
correct.
Make sure that the phone load file has the correct
name.
XmlDefault.cnf.xml, or
.cnf.x
ml corresponding to
the phone device name
Name of the configuration file. None. This is an informational message indicating the
name of the configuration file for the phone.
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message Description Possible Explanation and Action