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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
OL-19025-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Programmable Feature
Buttons
The administrator can assign features, such as New
Call, Call Back, and Forward All, etc. to line
buttons.
For more information, refer to:
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone”
chapter.
• Cisco Unified Communications Manager
Administration Guide, “Phone Button
Template Configuration” chapter
Quality Reporting Tool
(QR
T)
Allows users to submit information about problem
phone calls by pressing a button. QRT can be
configured for either of two user modes, depending
upon the amount of user interaction desired with
QRT.
For more information refer to:
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone”
chapter.
• Cisco Unified Communications Manager
Features and Services Guide, “Quality
Report Tool”
chapter.
Redial Allows users to call the most re
cently dialed phone
number by pressing a button or the Redial softkey.
Requires no configuration.
Ring Tone Setting Identifies ring type used for a line when a
phone
has another active call.
For more information refer to:
• Cisco Unified Communications Manager
Administration Guide, “Directory
Number Configuration” chapter.
• “Creating Custom Phone Rings” section
on page 6-2.
Services URL button Allows users to access services from a
p
rogrammable button rather than by using the
Services menu on a phone.
For more information refer to:
• Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone
Services” chapter.
Services Allows you to use the Cisco Unified IP Phone
Serv
ices Configuration menu in Cisco
Unified Communications Manager Administration
t
o define and maintain the list of phone services to
which users can subscribe.
For more information refer to:
• Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
Phone Configuration” chapter.
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone
Services” chapter.
Shared line Allows a user to have multiple phones that share
the same
phone number or allows a user to share a
phone number with a coworker.
For more information, go to the
“Understanding Directory Numbers” chapter
in the Ci
sco Unified Communications
Manager System Guide.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference