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Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)
Ol-3141-01
Chapter 6 Configuring and Debugging Fax Services
Debugging the Cisco ATA 186/188 Fax Services
Originating-Gateway Example
When the Cisco ATA is used as an originating gateway for a fax session, make sure that the following
conditions are true:
• The Cisco ATA receives and responds to CED-tone-event NSE packets.
• The NSE payload type is the same for the received and transmitted NSE packets.
• The encoder switchover to G.711 occurs during NSE-packet transaction.
An example debug log for an originating gateway scenario is shown below:
[0]Rx MPT PT=100 NSE pkt c0000000
[0]Tx MPT PT=100 NSE pkt c0000000
[0]codec: 4 => 0
[0]Rx MPT PT=100 NSE pkt c0000000
[0]Rx MPT PT=100 NSE pkt c0000000
Note If your gateway is using a legacy IOS software image, it may not send NSE packets but instead may rely
on a straightforward codec switchover mechanism. In this case, a codec switchover event occurs rather
than an NSE packet transaction.
Possible Reasons for Failure
If your Cisco ATA does not receive CED-tone-event NSE packets and codec switchover does not occur,
the failure may be due to the following reasons:
• The terminating gateway is not configured with fax/modem pass-through.
• The fax pass-through mode used by the terminating gateway may not be compatible with the Cisco
NSE method.
If the log shows proper NSE packet transaction and G.711 upspeed for your fax session but the session
still fails, check that the following conditions are true:
• The Cisco ATA software image version is 2.14 or above.
• The Cisco ATA model number is ATA186-I1, ATA186-I2, ATA188-I1, or ATA188-I2.
• The fax relay option for the remote gateways has been disabled.
Debugging FAX Mode
When the Cisco ATA is configured with fax mode, only G.711 codecs are used. You must confirm that
only 0 (for G.711µ-law) or 8 (for G.711A-law) appear in the
Enable encoder and DPKT 1st debug lines.
The following example of a debug log shows that G.711µ-law is used:
[0]Enable encoder 0
[0]DPKT 1st: 1491513359 1491512639, pt 0
If the numeric codes for the G.711 codecs do not appear in the log, you need to check your AudioMode
parameter setting on the Cisco ATA.
If the correct G.711 codecs appear in the log but your fax sessions still fail, check that the following
conditions are true:
• The Cisco ATA software image version is 2.14 or above.
• The Cisco ATA model number is ATA186-I1, ATA186-I2, ATA 188-I1, or ATA188-I2.
• The fax relay option for the remote gateways has been disabled.