Filter
Top Products
8-4
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)
OL-3141-01
Chapter8 Troubleshooting
Restarting the Cisco CallManager
Symptom Voice prompt returns Upgrade failed message. This can only occur if you are using the
executable-file upgrade method.
Possible Cause You have entered an incorrect IP address.
Recommended Action Enter the correct IP address.
Possible Cause Software image is corrupted.
Recommended Action Upgrade software image.
Symptom No dial tone.
Possible Cause No user ID was entered.
Recommended Action Enter the correct user ID.
Symptom Incorrect dial tone.
Possible Cause Check the web interface for your DialTone setting. The default is U.S.
Recommended Action Set the correct country DialTone value.
Restarting the Cisco CallManager
If you need to restart the Cisco CallManager after a signaling image upgrade, follow the steps below:
Procedure
Step 1 Open your web browser
Step 2 Access the CallManager administration page:
http://<IP address>/ccmadmin
Step 3 From the Application menu, select Cisco CallManager Serviceability.
Step 4 From the Tools menu, Control Center.
Step 5 From the Servers list, choose the applicable Cisco CallManager. Select only the Cisco CallManager
from the list.
Step 6 Click the Restart button if available. If this button is not available, click Stop then click Start.