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Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
OL-15299-01
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 9-12
Resetting or Restoring the Cisco Unified IP Phone 9-13
Performing a Basic Reset 9-13
Performing a Factory Reset 9-14
Using the Quality Report Tool 9-14
Monitoring the Voice Quality of Calls 9-15
Using Voice Quality Metrics 9-15
Troubleshooting Tips 9-16
Where to Go for More Troubleshooting Information 9-17
Cleaning the Cisco Unified IP Phone 9-17
APPENDIX
A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-1
Giving Users Access to the User Options Web Pages A-1
How Users Access the Online Help System on the Phone A-2
How Users Get Copies of Cisco Unified IP Phone Manuals A-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2
How Users Subscribe to Services and Configure Phone Features A-3
How Users Access a Voice-Messaging System A-3
How Users Configure Personal Directory Entries A-4
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4
APPENDIX
B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series B-1
APPENDIX
C Supporting International Users C-1
Adding Language Overlays to Phone Buttons C-1
Installing the Cisco Unified Communications Manager Locale Installer C-1
Support for International Call Logging C-2
APPENDIX
D Technical Specifications D-1
Physical and Operating Environment Specifications D-1
Cable Specifications D-2
Network and Access Port Pinouts D-2
APPENDIX
E Basic Phone Administration Steps E-1
Example User Information for these Procedures E-1