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CHAPTER
7-1
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
OL-15299-01
7
Viewing Model Information, Status, and
Statistics on the Cisco Unified IP Phone
This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7970
Series to view model information, status messages, network statistics, and firmware information for the
phone:
• Model Information screen—Displays hardware and software information about the phone. For more
information, see the “Model Information Screen” section on page 7-2.
• Status menu—Provides access to screens that display the status messages, network statistics, and
firmware versions. For more information, see the “Status Menu” section on page 7-3.
• Call Statistics screen—Displays counters and statistics for the current call. For more information,
see the “Call Statistics Screen” section on page 7-13.
You can use the information on these screens to monitor the operation of a phone and to assist with
troubleshooting.
You can also obtain much of this information, and obtain other related information, remotely through the
phone’s web page. For more information, see Chapter 8, “Monitoring the Cisco Unified IP Phone
Remotely.”
For more information about troubleshooting the Cisco Unified IP Phone 7970 Series, see Chapter 9,
“Troubleshooting and Maintenance.”
This chapter includes these topics:
• Model Information Screen, page 7-2
• Status Menu, page 7-3