Filter
Top Products
Contents
vii
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
OL-15299-01
Expansion Module(s) Screen 7-12
Call Statistics Screen 7-13
CHAPTER
8 Monitoring the Cisco Unified IP Phone Remotely 8-1
Accessing the Web Page for a Phone 8-1
Disabling and Enabling Web Page Access 8-3
Device Information 8-3
Network Configuration 8-4
Network Statistics 8-8
Device Logs 8-10
Streaming Statistics 8-10
CHAPTER
9 Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 9-2
Identifying Error Messages 9-3
Checking Network Connectivity 9-3
Verifying TFTP Server Settings 9-3
Verifying IP Addressing and Routing 9-3
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-4
Cisco CallManager and TFTP Services Are Not Running 9-4
Creating a New Configuration File 9-5
Registering the Phone with Cisco Unified Communications Manager 9-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6
Cisco Unified IP Phone Resets Unexpectedly 9-6
Verifying Physical Connection 9-6
Identifying Intermittent Network Outages 9-6
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-7
Verifying Voice VLAN Configuration 9-7
Verifying that the Phones Have Not Been Intentionally Reset 9-7
Eliminating DNS or Other Connectivity Errors 9-7
Checking Power Connection 9-8
Troubleshooting Cisco Unified IP Phone Security 9-8
General Troubleshooting Tips 9-10