Filter
Top Products
5-9
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0
OL-15299-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Forced authorization
codes (FAC)
(SCCP phones only)
Controls the types of calls that certain users can
place.
For more information, refer to:
• Cisco Unified Communications Manager
System Guide, “Forced Authorization
Codes (FAC)” chapter.
• Cisco Unified Communications Manager
Features and Services Guide, “Client
Matter Codes and Forced Authorization
Codes” chapter.
Group call pickup Allows a user to answer a call that is ringing on a
directory number in another group.
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Call Pickup” chapter.
Help system Provides a comprehensive set of topics that appear
on the phone screen.
Requires no configuration.
Hold/Resume Allows the user to move a connected call between
an active state and a held state.
• Requires no configuration, unless you
want to use music on hold. See “Music on
Hold” in this table for information.
• See also: “Hold Reversion” in this table.
Hold Reversion Limits the amount of time that a call can be on hold
before reverting back to the phone that put the call
on hold and alerting the user.
Reverting calls are distinguished from incoming
calls by a single ring (or beep, depending on the
new call indicator setting for the line). This
notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an
animated icon in the call bubble and a brief
message on the status line.
You can configure call focus priority to favor
incoming or reverting calls.
For more information about configuring this
feature, refer to Cisco Unified
Communications Manager Features and
Services Guide, “Hold Reversion” chapter.
Hunt Group Provides load sharing for calls to a main directory
number. A hunt group contains a series of directory
numbers that can answer the incoming calls. When
the first directory number in the hunt group is busy,
the system hunts in a predetermined sequence for
the next available directory number in the group
and directs the call to that phone.
For more information, refer to:
• Cisco Unified Communications Manager
Administration Guide, “Hunt Group
Configuration” chapter.
• Cisco Unified Communications Manager
System Guide, “Understanding Route
Plans” chapter.
Immediate Divert Allows a user to transfer a ringing, connected, or
held call directly to a voice-messaging
system.When a call is diverted, the line becomes
available to make or receive new calls.
For more information, refer to:
• Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phones”
chapter.
• Cisco Unified Communications Manager
Features and Services Guide, “Immediate
Divert” chapter
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference