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DCS MMC PROGRAMS
COMBINED PROGRAMMING MANUAL NOVEMBER 2001
MMC 607 (Page 1 of 2)
MMC: 607 UCD OPTIONS
DCS
33
CI
33
CII
33
816
33
408i
77
408
77
Allows the UCD group assigned in MMC 601 to have more specific values for several attributes.
If UCD GROUP has not been programmed in the system, you may be presented with a warning
and not allowed to enter this MMC.
OPTION
DIAL 0 FIRST MSG – first message on AA card when no agents are available to an-
swer calls.
DIAL 1 SECOND MSG – second message on AA card when no agents are available
to answer calls.
DIAL 2 EXIT CODE – routes the queued call to the Final Destination assigned in this
MMC (see below). This must be dialled while 1st or 2nd MSG is active.
DIAL 3 RETRY COUNT – second message will be cycled with MOH until this counter
value is reached.
DIAL 4 FINAL DESTINATION - if the call is not answered by the time RETRY COUNT
time is reached, it will be routed over this destination. If you press the “A”
key (#19 on 24B keyset, #7 on 12B keyset, or #1 on 6B keyset) you can en-
ter an AA Plan number.
DIAL 5 RING NEXT – specifies how long ringing at an agent will last. After this time,
ringing stops, the agent is logged-out from the group and ringing starts at
the next idle agent.
DIAL 6 UCD RECALL – determines length of MOH between MSGs.
DIAL 7 MOH SOURCE – specifies MOH source to be presented to the caller.
DIAL 8 WRAP-UP – no calls are presented during this period.
DIAL 9 AUTO LOGOUT – disables the auto logout option when the RING NEXT
timer is set.
RANGE
FIRST MSG: 01 - 64
SECOND MSG: 01 - 64
EXIT CODE: NONE, 0–9, *, #
RETRY COUNT: 00 - 99
FINAL DESTINATION : NONE, STATION, STATION GRP, AA PLAN NO ( 01 - 12 )
RING NEXT: 00 – 99 sec
UCD RECALL: 00 - 99 sec
MOH SOURCE: TONE, NONE, Port No.
WRAP–UP: 000 – 250 sec
AUTO LOGOUT: YES/NO