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T|X Handheld 623
CHAPTER 29 Common Questions
The VersaMail
®
application
I am having problems accessing my account.
Occasionally you may experience problems using an email account after you set it up. If you
followed the account setup procedure
and are experiencing problems using the account, verify
that the account complies with your email provider’s requirements by following these steps:
• Verify both your password and your username for your email account.
• If you are connecting using a mobile phone through the built-in Bluetooth technology on your
handheld, a cable, or the IR port on your handheld, verify that you have either a data-enabled
GSM or a high-speed GPRS account with your wireless service provider.
• Some wireless service providers require you to be on their network to use your email account.
If this is the case, be sure to use your provider’s network as the connection type for the account.
• Some wireless service providers have other requirements specific to their service. For example,
Yahoo! requires you to pay for a POP account in order to download email messages from your
Yahoo! account to your handheld. Check with your service provider to see if any provider-
specific requirements exist.
• Service provider settings frequently change. If your email account was working but you are
currently experiencing problems, check with your service provider to see if any of the account
settings have changed.
I am having problems sending and receiving email.
• Short periods of time when email is unavailable are common due to server problems or poor
wireless coverage. If you have problems sending or receiving mail for an extended period of
time, check with your ISP or email service provider to verify that the service is working properly.
• Make sure your ISP or email provider allows you to send and receive email on a wireless
handheld. Several providers, like Hotmail, do not offer this option at all.