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T|X Handheld 629
CHAPTER 29 Common Questions
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have upgraded from an
earlier model of a Palm Powered handheld, perform the following procedure to remove all third-
party applications from your handheld. Once you have removed all of the third-party applications,
you can install one application at a time to determine which application is causing the problem.
The following procedures erase all information from your handheld. Before removing the
applications, synchronize
to back up the contents of your handheld to your computer.
1. On a Windows computer, open the Palm folder on your computer, and then open the user
folder for your handheld. User folder names are often abbreviated as last name, first initial. On
a Mac computer, locate the folder Home/Documents/Palm/Users/<handheld name>/Backups.
2. Select and drag the Backup folder to the desktop. Make sure you see the Backup folder on
the desktop.
3. On a Windows computer, close the Palm folder.
4. Perform a hard reset
. Synchronize your handheld with your computer to restore info to your
handheld.
5. Operate your handheld and try to replicate problem operations.
6. Do one of the following:
• If your handheld still has problems, review this Common Questions section for solutions to
the problem. Fix the problem before reinstalling the third-party applications.
• If your handheld no longer has problems, install the third-party applications one application
at a time using the following procedure:
a. Open the Backup folder you moved to the desktop in step 2.