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Hold
DSX Feature Handbook Features ◆ 87
Features
Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music
on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user
may process calls or use a system feature. Outside calls left on Hold too long recall the extension that placed
them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other
keysets. Any keyset user with the flashing line key can pick up the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The line appears
busy to all other keysets that have a key for the line. Exclusive Hold is important if the user doesn’t want a
co-worker picking up their call on Hold.
Automatic Hold
Automatic Hold allows a user to be on an outside call, activate a feature, and automatically place the call on
Hold without first pressing the HOLD key. The system places a call on Hold automatically when the user
presses CONF, INTERCOM, or a Hotline key. Automatic Hold optionally allows a user, busy on an outside
call, to press another line key or a Call Coverage Key to automatically put their initial call on Hold.
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other exten-
sion. There is no Hold Recall for Intercom calls.
Distinctive Flash Rate on Recall
System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys (see the chart below).
This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that
are recalling.
Have a call wait on Hold, then pick it up to continue the conversation.
Distinctive Flash Rate on Recall
For this type of call:
You see this flash rate:
System Hold Exclusive Hold
Call that you placed on Hold
Single Wink On (green) Double Wink On (green)
Call that you initially placed on Hold
recalling
your phone
Double Wink On (green) Double Wink On (green)
Call a co-worker placed on Hold at
their extension
Single Wink On (red) None (On red)
Call a co-worker initially placed on
Hold recalling
your phone
Double Wink On (red) Double Wink On (red)