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Attendant Position
14 ◆ Features DSX Feature Handbook
Attendant Position
Description
The attendant is the focal point for call processing within the system. The system can have up to four atten-
dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities
(refer to the respective feature for details):
❥ Attendant Call Queuing (page 13)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
❥ Barge In (Intrusion) (page 18)
The attendant can break into another extension user’s established call. This option is enabled in the atten-
dant’s Class of Service (COS 1).
❥ Direct Line Access (page 43)
Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled
in the attendant’s Class of Service (COS 1).
❥ Forced Line Disconnect (page 78)
In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is
enabled in the attendant’s Class of Service (COS 1).
❥ Line Queuing / Line Callback (page 102)
The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of
Service (COS 1).
❥ Night Service / Night Ring (page 112)
An attendant with a System Night key can put the system in the night mode. This option is enabled in the
attendant’s Class of Service (COS 1).
❥ Removing Lines and Extensions from Service (page 131)
The attendant can remove problem lines from service —then return them to service once the problem is
corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of
Service (COS 1).
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most
attendants should find a DSS Console helpful when processing calls.
Operation
The attendant is the system’s call processing focal point.
Attendant Position
[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To call the attendant:
1.
Press INTERCOM.
• You hear dial tone.
2.
Dial 0.
• You hear two beeps.
• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them
by dialing 01-04.
• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1.