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Off-Hook Signaling
114 ◆ Features DSX Feature Handbook
Off-Hook Signaling
Description
When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through.
Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to
become free. After the user hears the off-hook signal, they can use other system features (such as Hold or
Park) to process their active call and then answer the waiting call.
Off-Hook Signaling for Outside Calls
While a keyset user is on a call, Off-Hook Signaling for outside calls can be:
❥ While on a handset call,
- A flashing green Ring/Message lamp
- A flashing red or green line/loop key
- Muted off-hook ringing
(While Off-Hook Signaling ringing is occurring, use Volume Up and Volume Down to adjust the vol-
ume of ringing.)
❥ While on a handset or Handsfree call,
- A flashing green line/loop key
- Camp-On tones
The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur
for an extension when they are the exclusive recipient of the call (such as a DIL).
Off-Hook Signaling for Intercom Calls
While an extension user is on a handset or Handsfree call, they can receive Camp-On tones from a co-worker
that called them and dialed 2 to Camp-On. Turn to Call Waiting / Camp-On (page 28) for more on how to set
this up. Off-hook ringing for Intercom calls is not available.
Off-Hook Signaling for Hotline Calls
While an extension is busy on a handset call, the system provides unique handling of Off-Hook Signaling for
calls from their Hotline partner. This unique handling occurs when the Hotline partner calls the extension by
first pressing their Hotline key. The Off-Hook Signaling can be Camp-On tones or Voice Over. The default is
Camp-On tones.
Off-Hook Signaling helps important callers get through.
Off-Hook Ringing Camp-On Tones
Key Ring Yes No
Transferred Outside Call Yes Yes
Direct Inward Line Yes Yes
Transfer from Voice Mail (UTRF) Yes Yes
Call Coverage Key Yes No
Group Call Pickup Key Yes No