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Attendant Call Queuing
DSX Feature Handbook Features ◆ 13
Features
Attendant Call Queuing
Description
An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the
attendant to answer — not busy tone. If you have the attendant as the overflow destination for Direct Inward
Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.
Operator Call Key
The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when
calls are queued.
The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Operation
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as
the overflow destination for unanswered calls.
Attendant Call Queuing
[Super Display Soft Key] - [Keyset Soft Key]
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To answer a call flashing the Operator Call Key:
1.
Press the flashing Operator Call key.