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Music on Hold
DSX Feature Handbook Features ◆ 109
Features
Music on Hold
Description
Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the
caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to
these types of calls. Music on Hold is available from one of four sources: two internal beep tones and two
audio input minijacks (which in turn connect to a customer-provided external music source.
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call
waits at the transfer destination.
Operation
Music on Hold is automatic once enabled.
Callers can listen to music while waiting for their call to go through.