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Call Forwarding
DSX Feature Handbook Features ◆ 21
Features
Call Forwarding
Description
Call Forwarding permits an extension user to redirect their call to another extension. The types of Call For-
warding are:
❥ Call Forwarding when Not Answered
Calls ringing the extension forward when not answered.
❥ Call Forwarding when Busy or Not Answered
Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.
❥ Call Forwarding Immediate
All calls to the extension forward immediately.
You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set
for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the exten-
sion. When the caller hangs up to complete the transfer, the outside call forwards as programmed.
Call Forwarding Chaining
Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to
304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304
goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to
302’s mailbox.
Call Forwarding Cancel
Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding sys-
tem-wide. The extension must have access level 4 or 5.
Call Forwarding Key
A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.
❥ While the extension is idle, pressing the key puts the extension in the Call Forwarding programming
mode - the same as pressing INTERCOM and dialing *3.
- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6
seconds), Call Forwarding is automatically cancelled.
- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6
seconds), the prior Call Forwarding mode is automatically enabled (if any).
❥ While the extension is busy, pressing the key switches Call Forwarding on and off.
Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Call Forwarding Key BLF
This flash rate: Means:
Off Call Forwarding is disabled.
Fast flash The extension is in the Call For-
warding programming mode.
Slow flash Call Forwarding is enabled at the
extension.