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Speed Dial
DSX Feature Handbook Features ◆ 149
Features
Speed Dial
Description
Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed
Dial: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *. Every Speed
Dial can have a programmed name up to 18 characters long. The name shows in the telephone display as the
Speed Dial number dials out.
Speed Dial can store outside numbers and Intercom digits. The capability to store Intercom digits provides
the user with “one-touch” access to features they use most often. For example, a user can have a Speed Dial
bin that simplifies forwarding calls to voice mail or a co-worker.
System Speed Dial
System Speed Dial gives every extension access to the same set of stored numbers. The system provides 999
System Speed Dial numbers. Users can access these numbers by pressing a uniquely programmed System
Speed Dial Feature Key or by dialing the Speed Dial bin number. Depending on the system option selected
(see Programming below), users have dial access to either 9, 99 or 999 System Speed Dial bins.
Personal Speed Dial
Personal Speed Dial provides extensions with 20 numbers stored privately for their own use. The Personal
Speed Dial keys on a DSS Console access the same bins as the extension to which it is attached.
Unique Speed Dial Entries
In addition to the digits 0-9, # and *, you can enter the following for additional dialing options:
Storing Line Routing in a Speed Dial Bin
When you program a Speed Dial bin, you can select either a line or a Line Group over which the call should
route. For example, you can enter 1 for line 1 or 90 for Line Group 90.
❥ If you enter a Line Group number, the system will follow the Line Group programming and select an
available line in the group for the call.
❥ If you enter a line number and the line is busy when the Speed Dial bin tries to dials out, the user hears
busy tone. If their extension has Line Queuing, they can dial 2 to queue for a line to become free. If they
hang up, the system converts the queue to a Line Callback.
❥ The capability to dial 90-98 to select a Line Group for a Speed Dial call is a permanent feature and not
affected by programming.
Centrex Compatibility
Speed Dial offers unique compatibility with connected Centrex services. A Speed Dial number can accom-
modate both placing a new call and outdialing the stored Speed Dial number on an active Centrex line. This
enables features such as Centrex Transfer and Conference. Speed Dial adheres to the following rules.
1. When a user active on an outside call presses TRANSFER and selects a Speed Dial number (using any
method), the system examines the contents of the stored Speed Dial bin.
2. If the first entry in the bin is an F (Flash command), the system flashes the connected line and outdials
the contents of the bin (ignoring the line selection associated with the bin).
Instead of dialing a long telephone number to reach a client or customer, use Speed Dial
instead. Also, store Intercom digits for quick access to commonly used features.
For this option:
From system programming,
press this key:
From user programming,
press this key:
Flash Feature Key 1
FLASH
Wait (not used) Feature Key 2
DND
Pause Feature Key 3
MUTE