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Privacy Release Groups
DSX Feature Handbook Features ◆ 125
Features
Privacy Release Groups
Description
You can program extensions into Privacy Release Groups to simplify sharing outside calls. Co-workers in
the same Privacy Release Group can easily join another group member’s outside call just by pressing the
busy line -key. The co-worker immediately joins in unannounced and uninvited. Privacy Release Groups are
a quick alternative to Conference where control over the Conference is not required. In a Customer Service
group, for example, a supervisor could just press a busy line key to monitor any agent’s call.
If desired, an extension user can prevent other members of their Privacy Release Group from interrupting
their active call. This ensures that group members will not interrupt confidential calls.
Any number of extensions can be in the same Privacy Release Group. However, an extension can only be in
a single group. Members of the Group must have line keys and access to the lines they want to share.
Privacy Release Groups utilizes a Conference circuit. The following table shows the Conference capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them.
Operation
Quickly join in a co-worker’s outside call.
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference
(total of all Conferences system-wide)
32
Maximum simultaneous conferences 8
Maximum parties in any one Conference
(lines and/or extensions)
8
Using Privacy Release Groups
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
To join an outside call with a member of your Privacy Release group:
1.
Look for the busy line key.
• The busy line key is on (green) at your extension; on (orange) at the co-worker that initially placed or
answered the call.
2.
Press the line key.
• Your line key goes on (green) when you join the call.
• You can also press a line key on your DSS Console.
To prevent a member of you Privacy Release Group from joining your call:
1.
Place or answer an outside call on a line key.
• Your line key goes on (orange)
2.
Press the line key.
• Your line key goes on (green)
3.
Repeat step 2 to allow or prevent users from joining the call.