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Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 97
are logged in. Your administrator can configure whether you are allowed
to log out or not.
On the 3Com 2101 Basic Telephone, the display panel shows the
message logged in.
To log in to an ACD group using the NBX NetSet utility:
1 Go to Group Membership > ACD Groups.
2 Select the ACD group to log in to.
3 Click Login.
If you log in to an ACD group and do not answer a call when it rings on
your telephone, the system may log you out of the group depending on
how the administrator has configured the group.
To log out of an ACD group using the NBX NetSet utility:
1 Go to Group Membership > ACD Groups.
2 Select the ACD group to log out of.
3 Click Logout.
Viewing ACD User Status
Using the NBX NetSet Utility, go to Group Membership > ACD Groups
to see each ACD group that you are a member of. Click each column
heading to arrange the information in ascending or descending order.
■ Extension — Shows the extension number of the ACD group. Click
the extension number to view details about the ACD group members.
■ Name — Shows the name of the ACD group.
■ Queue — Shows the number of calls to this ACD group currently in
the queue.
■ Answered — Shows the number of calls that have been answered by
this ACD group since NBX system startup.
■ Status — Shows whether you are currently logged in to or out of the
ACD group.
■ State — Shows whether your extension has been locked in to the
ACD group. If your extension has been locked into the ACD group,
only the administrator can log you out. If your extension is not locked
into the ACD group, you can log yourself out.