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114 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Using Message
Waiting Indicator to
Telephone
The Message Waiting Indicator (MWI) to Telephone allows a user to light
a status button next to a programmable access button and leave a call
back number on another telephone. This feature is distinct from voice
mail in that the telephone does not ring and there is no voice mail
message. The light appears next to the Access button, not the message
waiting light used for voice mail. Example: A principal can use this
feature to notify a teacher, without interrupting the class, to call the
office as soon as possible.
Sending an MWI
Message
You can send an MWI message to any telephone on your NBX system
that has an MWI Retrieve button enabled. Sending an MWI message
turns on the light on the target telephone if it is not already lit, and leaves
your telephone number as a callback number.
You cannot send an MWI message to:
■ Telephones that do not have an MWI Retrieve button enabled or that
have reached their MWI message limit (30)
■ Remote NBX systems over external line
■ Calling Groups, Hunt Groups, or ACD Groups
To send an MWI message:
1 Pick up the handset, and press Feature + 412. Or press the MWI to Ph
Send access button. The display panel on your 3Com Telephone shows
Send MWI To:.
2 Dial the extension that you want to call and press
#
.
3 The display panel on your 3Com Telephone shows Success.
Retrieving an MWI
Message
To receive and retrieve an MWI message, you must have a 3Com
Telephone with a display panel and a programmable access button with
status light configured for MWI Retrieve. You or your administrator can
also configure additional buttons for MWI To Ph Send and MWI Cancel.
A 3Com 2101 Basic Telephone cannot receive an MWI message. An
analog telephone cannot receive an MWI message.
When the light is lit on your telephone, you can press the MWI Retrieve
button, scroll through your display panel to see the caller ID, and return
the call. When you press the MWI Retrieve button, you turn off the MWI
light. You may still have one or more calls in a list to return.