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54 CHAPTER 5: STANDARD FEATURES
enter a * if a pause is required between an access code and a destination
number.
Default
The Call Forward page defines basic call forwarding. You choose from
four destinations: voicemail box, a phone number, the automated
attendant, or disconnection. You can override these settings on the Call
Forward Override page or by making changes on the telephone.
To set the default call forwarding:
1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward.
2 Select the number of rings you want the caller to wait before the call
coverage point is activated.
3 Select the call coverage point:
■ If you select Forward to voicemail box, the caller can leave a
message.
■ If you select Forward to phone number, enter that extension or
external phone number in the box.
The number that you choose may be limited by your call permissions. To
view your permissions, go to My Calling Privileges > Call Permissions.
The selection for Forward to phone number specifies where you
want to forward calls that are not answered at your internal extension.
If you check the box below the Forward to phone number, calls that
are unanswered at the number you forward them to are passed on to
your choice of:
■ User Voicemail — Your voicemail box
■ Default Menu — The default automated attendant, usually
extension 500
■ VoiceMail AA— The default system voicemail, usually extension
501
If you leave the box unchecked, calls that are unanswered at the
number you forward them to are passed on to the destination
specified for that number. This setting can result in having your calls
forwarded to another person’s voicemail or to a loop of forwarding
where the call is never answered.