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50 CHAPTER 5: STANDARD FEATURES
access an external line. If one of the Access buttons is configured to
access an external line directly, you can press that button.
2 Dial the number. Or use the display panel on a 3Com Telephone to scroll
to a missed, answered, or dialed number, or a personal or system-wide
speed dial number.
3 When you finish speaking, hang up the handset. If you pressed the
button, press it again to end the call.
Redialing a Call On a 3Com Basic Telephone:
■ Pick up the handset and then press Feature + 401 to dial the most
recent number that you dialed.
OR
■ Use the Call Logs on the display panel to redial a recently missed,
answered, or dialed call.
Forwarding
Incoming Calls
You can choose when and where to forward unanswered incoming calls.
Unanswered calls that come in directly to your extension go to a call
coverage point. You can set different call coverage points for different
conditions: default, no answer, busy, and all calls.
Unanswered calls that come to your telephone through ACD groups,
hunt groups, and calling groups follow the call coverage path that your
administrator sets up for the group. See
“Automatic Call Distribution
Groups, Hunt Groups, and Calling Groups” in Chapter 7.
When you specify call forwarding, you specify the call coverage point and
the condition under which to forward calls.
Call Coverage Points Your call coverage points are the destinations you forward your calls to
when you do not answer. They can be telephone extensions or external
telephone numbers, your voice mail box, or an automated attendant.
Condition to Forward
Calls
You can choose when to forward calls:
■ Default — Forwards unanswered incoming calls to your default call
coverage point after a specified number of rings if you have not
specified another condition.