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Transferring a Call 59
Announced
(Screened) Transfer
Before you complete a transfer, you can announce to the recipient that
you are transferring a call. The recipient can then decide whether to take
the call. To announce a transfer:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the number to which you want to transfer the call.
3 When the recipient answers, announce the call.
■ If the recipient wants to take the call, press Transfer again to
complete the transfer. Hang up the handset.
■ If you are on a 3Com 3101 or 3101SP Basic Telephone and the
recipient does not want to take the call, retrieve it by pressing the
Access button on which the call originated.
■ If you are on a 3Com 2101 Basic Telephone and the recipient does not
want to take the call, press and release the hook switch to disconnect
the attempted transfer, and then retrieve the original call by pressing
Call Toggle.
Your administrator can disable Announced Transfers (by enabling the One
Button Transfer feature) for the entire NBX system. When that setting is
enabled, every time that you transfer a call, the call is transferred as soon
as you dial the extension and hang up — without waiting for you to
announce the call.
Blind Transfer In a blind transfer, you transfer the call without notifying the recipient:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the number to which you want to transfer the call.
3 As soon as you hear a full ring, press the Transfer button and hang up.
(If you press the Transfer button too soon after you dial the number, the
transfer may not occur.)