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6
Call Permissions 87
Class of Service Override 87
Using a Headset 88
General Headset Instructions 88
Returning to the Headset After a Long Delay 89
7 GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your Messages in Your E-mail 92
Account (Billing) Codes 92
Caller ID 93
Internal and External Caller ID 93
Calling Line Identity Restriction (CLIR) 93
Call Pickup 95
Directed Call Pickup on a Specific Telephone 95
Group Call Pickup 95
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 95
Automatic Call Distribution 96
Hunt Groups 99
Calling Groups 101
Group Membership 102
Supervisory Monitoring 102
Agent Role for 3Com Entry and Analog Telephones 102
Supervisory Monitoring Terminology 102
Monitor 103
Whisper 104
Barge-In 104
Change Agent 105
Call Privacy 105
More About Supervisory Monitoring 106
WhisperPage 107
Starting a WhisperPage Session 108
More About WhisperPage 109
Call Park 109
Paging 110
Paging the System 111
Paging Zones 111
Configurable Operators 112