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92 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your
Messages in Your
E-mail
You can listen to your voice mail from any computer that allows you to
access your e-mail. Your e-mail software application must be IMAP-4
compliant, such as Microsoft Outlook. See your administrator for
assistance with this feature.
If you configure your first off-site notification method to send you an
e-mail message when you have voice messages, the NBX system sends
each voice mail message as a sound-file attachment to an e-mail
message. To listen to your messages using your computer, it must have a
sound device such as a USB headset or a sound card with either speakers
or headphones.
When you delete the e-mail message that contains the attached voice
message, you are not deleting the voice message on the NBX system. To
delete voice messages from the NBX system, you must access your voice
mailbox through the telephone or the NBX NetSet utility.
See “Off-Site Notification” in Chapter 6 for a discussion of off-site
notification behavior.
Account (Billing)
Codes
Account Codes allow your administrator to track calls that are associated
with an individual client or account. When you dial a call or when you
answer your telephone, you dial a numeric account code that allows the
NBX system to track time spent on the telephone with a client, perhaps to
be associated with a billable account.
You may be forced to enter an account code for outgoing external calls.
To see if you are forced to enter an account code, log in to the NBX
NetSet Utility and go to My Calling Privileges > Call Permissions. For a
list of public account codes, go to Directory > Account Codes.
To enter a forced account code for an outgoing external call:
1 Dial the phone number.
For a 3Com Entry Telephone or analog telephone, you hear the feature
tone as the system waits for the required account code.
The display panel prompts you for the required account code.
2 Dial the account code that has been assigned by your administrator, and
then press the
#
key.
The NBX system records the account code and completes the call: