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INDEX
A
Access buttons
1105 Attendant Console 132
2101 Basic Telephone 27
3101 and 3101SP Basic Telephones 21
3105 Attendant Console 131
accessibility options 17
account codes (feature code) 125
account codes and billing codes 92
ACD 95
and the Do Not Disturb feature 85
ACD, hunt, calling groups (feature code) 125
administrator, definition 10
agent (supervisory monitoring) 103
change 105
all calls, forwarding 51
All Ports Busy message 144
analog telephones on an NBX system 13
announcements, broadcasting 110, 111
answering calls 45
applying your call permissions to another
telephone 87
mapping a button 73
Attendant Console
1105 Access buttons 132
3105 Access buttons 131
creating labels 79
overview 130
Auto Attendant, definition 10
automatic call distribution (ACD) 95
automatic callback
(feature code) 125
button mapping 71
initiating 66
introduction 66
automatic telephone relocation 70
B
barge-in 104
billing and account codes 92
blocking
internal and external ID 93
unauthorized outbound calls 86
bracket
2101, security wall-mount 143
2101, telephone support 141
3101 and 3101SP, telephone support 139
branch offices, calling 116
bridged extensions 118, 119
broadcasting announcements 110, 111
busy line (call forwarding) 51
button mapping
introduction 70
notes 75
table of 71
buttons
1105 Attendant Console 132
2101 Basic Telephone 25
3101, 3101SP Basic Telephones 19
3105 Attendant Console 131
C
call centers 95
call coverage point 50
call forward
all (feature code) 125
all calls 51
busy (feature code) 126
busy line 51
button mapping 71
call coverage point 50
default 51, 54
no answer (feature code) 126
override 55
precedence 55
problems with 145
ring no answer 51
call logs, on telephone display panel 47
call park
default extensions 109
introduction 109
park a call (feature code) 126
retrieving a parked call 110
Call Park button
1105 Attendant Console 133