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120 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Examples:
■ Some of your telephone lines are provided by a telephone company
that supports only pulse dialing while other lines are provided by a
different telephone company that supports DTMF dialing.
■ Your organization’s telephone service provider offers low-cost,
pulse-dialing-only service.
■ In some situations, you must switch to DTMF dialing during a call. For
example, if your call is answered by an automated attendant that
requires that you enter information from your telephone keypad, you
must typically enter the information using DTMF dialing.
To change from pulse dialing to DTMF during a call:
1 Press Feature + 891.
2 Your connection is switched from pulse to tone (DTMF) for the remainder
of the call. When you hang up, the port you were using on the Analog
Line Card reverts to pulse dialing mode.
You or your administrator can map a button on your telephone so that
you can press the button to change from pulse dialing to DTMF during a
call. When you hang up, the port that you were using on the Analog Line
Card reverts to pulse dialing mode.
You can configure a personal speed dial in the NBX NetSet utility to dial a
number in pulse dial mode and then to switch to DTMF. Use the left
angle-bracket character (<) in the NBX NetSet utility as the command to
switch to DTMF mode. You can also include the digits that you want the
system to dial after it switches to DTMF. The system dials any digits after
the < using DTMF tones. When you hang up, the port that you were
using on the Analog Line Card reverts to pulse dialing mode.
For additional information about programming speed dials, see “Personal
Speed Dials” in Chapter 6.