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MERLIN LEGEND Communications System Release 6.1
Network Reference
555-661-150
Issue 1
August 1998
Contents
Page vi
■ Display Preferences for Intersystem Calls 5–31
6Troubleshooting 6–1
■ Troubleshooting Guidelines and Preparation 6–2
■ Verifying Switch Identifiers 6–4
■ Call to a Non-Local Extension: Unexpected Busy Tone 6–5
■ Call to Non-Local Extension:
Silence or Fast Busy Tone 6–6
■ Call to Non-Local Extension: Warble Tone (Error Tone) 6–11
■ Calls to Non-Local Extensions:
Unexpected Busy Tone 6–13
■ Call to Non-Local Extension Reaches Wrong Extension 6–14
■ Call to Non-Local Extension: Message from CO 6–15
■ Transfer to Non-Local Extension Not Completed 6–15
■ Transfer Call to Non-Local Extension Does Not Return 6–16
■ Conference: Cannot Add Call 6–17
■ DID Calls Not Completed 6–17
■ ARS Calls Are Blocked 6–19
■ Callback Does Not Work 6–20
■ Network Call Transmission Level
(Volume) Too Low or Too High 6–20
■ MLX Displays: Network Call Display Problems 6–22
■ PassageWay Call Display Problems 6–23
■ ARS Calls Go to System
Operator (Unassigned Extension) 6–24
■ DID or PRI Dial-Plan Routed Calls Not Completed 6–24
■ Excessive Line Noise on Voice and Data Calls 6–25
■ Station Message Detail Recording
(SMDR) Reports Do Not Include
Calls across the Network 6–25
■ Operator Hears Tones 6–26
■ Calls From a Remote System Do Not
Reach the Centralized Voice Messaging System 6–26
■ Calls From a Remote System to
Centralized Voice Messaging System
Get the Wrong Message or Go To Operator 6–29
■ No Message Waiting Light Update 6–30