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MERLIN LEGEND Communications System Release 6.1
Network Reference
555-661-150
Issue 1
August 1998
Feature Interactions
Page 3-20Queued Call Console (QCC)
3
Queued Call Console (QCC) 3
For Release 6.0 systems, an extension may not have its calls covered by a QCC
on another system.
For Release 6.1 and later systems, overflow coverage for calling groups or Night
Service coverage to a non-local QCC queue can be accomplished by creating a
local calling group with a single non-local member as the overflow coverage
receiver for the calling group.
The non-local extension number assigned to the calling group is the extension
assigned to the QCC queue at the receiving system and must be programmed
within a range in the sending system’s non-local dial plan.
In Release 6.1 and later systems, a calling group with a non-local member can be
used as a QCC position busy backup. This allows calls to be routed across the
private network to a non-local QCC queue, a non-local calling group, or to an
individual non-local extension.
For Release 6.0 and later systems, a QCC operator can manually extend a
non-local dial plan extension call to a local extension, a non-local dial plan
extension, or a destination outside the private network. In Release 6.1 and later
systems, the QCC operator can use the DSS to place or transfer calls to non-local
extensions. The DSS can be used to manually or automatically extend calls to
non-local extensions.
If the QCC operator manually extends a call to a busy or invalid non-local
extension, the manual transfer can be returned only if the manual transfer took
place over tandem PRI trunks. If the transfer took place over tandem tie trunks or
the transfer was automatically completed over PRI tandem trunks, it is not
returned in the event that the destination is busy or invalid.
A QCC Pool Status button shows activity on private network trunk pools as well
as other trunk pools on the local system.
A call from a non-local dial plan extension over tandem trunks can be prioritized
as an LDN or Dial 0 call to the QCC. A call from the QCC to a non-local dial plan
extension is treated as an outside call for the purpose of the Conference Join
function.
Reminder Service 3
Reminder Service does not function across a private network.