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MERLIN LEGEND Communications System Release 6.1
Network Reference
555-661-150
Issue 1
August 1998
Call-Handling Scenarios
Page 2-43Network Configuration Scenarios
2
second. No additional data communications equipment (DCE) is required.
The engineers sometimes use the group videoconferencing system
described earlier in this section, which requires two MLX ports.
■ Factory and Warehouse Personnel. People in the warehouse and factory
hear loudspeakers from the paging system. When a call comes into these
areas, extra bells alert personnel on the floor.
■ Sales Group. Remote Access passwords (barrier codes) help ensure that
field representatives, not hackers, are able to first access the systems and
then call out; passwords are associated with FRL restrictions, and the
system manager changes the passwords often.
Although most reps do not have on-site offices, they do have voice
mailboxes in the centralized VMS, generally using phantom extensions.
Regional reps in the West Coast and Headquarters offices have system
extensions for the convenience of customers, but frequently use the
Remote Call Forwarding feature to send their calls to their off-site offices.
Individuals 2
The following equipment, features, and applications meet the needs of individuals
at the company:
■ Executives. Executives use the Do Not Disturb feature to prevent calls
from ringing while in meetings and conferences. They also use the
Authorization Codes feature for calling from any extension using their own
calling privileges. Executives use MLX-16DP
®
telephones. (See below for
a description of how executive calls are covered.)
■ Executive Secretaries. The system’s Shared System Access (SSA)
buttons allow secretaries to answer their bosses’ calls. The system’s Notify
feature allows assistants to visually alert executives when a caller is
waiting. When the callers request it, the secretaries can transfer them to
voice mail using the Direct Voice Mail feature.
NOTE:
The Direct Voice Mail feature works only when the person calling
and the person being called are located on the same MERLIN
LEGEND system.
When a secretary is unavailable, she uses either the centralized voice
messaging system (after hours) or another secretary as backup. Each
secretary has SSA buttons for each executive; calls for a secretary’s own
boss ring immediately; calls for another executive ring after a delay. When
calls on SSA buttons cover to centralized VMS/AA, they go to the
managers’ mailboxes. Secretaries use MLX-20L telephones so that they
can easily dial for their bosses.