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MERLIN LEGEND Communications System Release 6.1
Network Reference
555-661-150
Issue 1
August 1998
Troubleshooting
Page 6-23PassageWay Call Display Problems
6
Possible Cause 4: Transfer completed too quickly.
What to Do: Callers must wait at least two seconds before completing transfers.
If none of these factors caused the problem, call the Lucent Technologies Helpline
at 1 800 628-2888; consultation charges may apply.
PassageWay Call Display Problems 6
In private networks, calls to and from PassageWay Telephony services clients
may not display or initiate screen pop as expected. The operation varies
according to the application, according to the following rules:
■ For an outgoing call, if the PassageWay Telephony Services application
uses the length of a destination telephone number to differentiate PSTN
calls from UDP calls, a PassageWay Telephony Services client displays a
non-local extension call in the same way as it does inside calls.
■ For an outgoing call, if the PassageWay Telephony Services application
uses receipt of the
Network Reached event
to differentiate PSTN calls from
inside calls, a PassageWay Telephony Services client displays a non-local
extension call or other UDP-routed call in the same way as it does an
outside call made to the public switched telephone network.
■ For an incoming call, if the PassageWay Telephony Services application
uses the length of ANI information to differentiate PSTN calls from UDP
calls, a PassageWay Telephony Services client displays a non-local dial
plan call as an inside call.
■ For an incoming call, if the PassageWay Telephony Services application
uses the presence of a trunk identifier in the
delivered event
to differentiate
PSTN calls from UDP calls, a PassageWay Telephony Services client
displays a non-local dial plan call in the same way it does a PSTN call.
■ For an incoming PSTN call that enters the private network on a PRI trunk
with an ANI of length shorter than seven digits and crosses PRI tandem
trunks only, the recipient PassageWay Telephony Services client display
depends on the PassageWay Telephony Services application
implementation.
If none of these factors explain the problem, contact the application provider. If the
application provider instructs you to do so, call the Lucent Technologies Helpline
at 1 800 628-2888; consultation charges may apply.