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MERLIN LEGEND Communications System Release 6.1
Network Reference
555-661-150
Issue 1
August 1998
New Features and Enhancements
Page xviRelease 6.1 Enhancements (August 1998)
Centralized Voice Messaging 0
One or more MERLIN LEGEND systems (Release 6.1 or later) can share the
voice messaging system (VMS) of another MERLIN LEGEND system, provided
the systems are directly connected to the system with the VMS. In this
configuration, the system containing the VMS is known as the hub. This sharing of
the VMS is called “Centralized Voice Messaging.” Centralized Voice Messaging
includes the functions of voice mail, Automated Attendant, and fax messaging.
See the
Network Reference
for detailed information about Centralized Voice
Messaging.
Centralized Voice Messaging offers the following benefits:
■ Private-networked MERLIN LEGEND systems do not need a local VMS.
Having systems use a centralized VMS instead of separate VMS’s is more
economical.
■ Users that travel between sites can dial the same digits anywhere in the
private network to access the voice messaging system. For example, a
salesperson headquartered in Cincinnati can dial the same four digits at
the company’s Los Angeles office to retrieve voice messages.
■ Productivity is enhanced because messages can be forwarded and
broadcasted to all personnel within the private network.
■ Calling groups on networked systems can send overflow coverage to a
shared VMS, so that an incoming caller can leave a message instead of
waiting in a queue.
■ The VMS can light the Message Waiting lights on multiple MERLIN
LEGEND systems in a private network. This greater efficiency saves time
because a user only has to look at his or her telephone to determine if he or
she has a message.
Group Calling Enhancements 0
A calling group can have a
single
non-local member that is defined by the Uniform
Dial Plan and exists on another MERLIN LEGEND Communications System
connected by a tandem trunk to the local system. If a calling group contains a
non-local member, the non-local member must be the
only
member in the calling
group. See the
Network Reference
for details.
A calling group containing a single non-local member can be used for the same
purposes as a calling group containing local extensions, including:
■ Night Service. Night Service coverage can be provided across a private
network to a centralized Automated Attendant, a non-local calling group, a
QCC queue, a DLC, or any individual extension on the remote system,
such as a night bell.
■ Group Coverage. Group Coverage can be provided across a private
network to a VMS, a non-local calling group, a QCC queue, a DLC, or any
individual extension on the remote system.