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MERLIN LEGEND Communications System Release 6.1
Network Reference
555-661-150
Issue 1
August 1998
New Features and Enhancements
Page xviiRelease 6.1 Enhancements (August 1998)
■ Calling group overflow coverage. Calling group overflow coverage can
be provided by a centralized VMS, a non-local calling group, a QCC queue,
a DLC, or any individual extension on the remote system.
■ Calls directed to another system. Lines connected to remote systems
can be answered by any extension programmed to answer the call, such
as a centralized Automated Attendant or a system operator (QCC or DLC).
Transfer Redirect 0
When an Automated Attendant transfers a call to a non-local extension, the
transferring MERLIN LEGEND system monitors the call to ensure that it is
answered. If the non-local extension is not available or the call is not answered
within the transfer redirect timeout period (fixed at 32 seconds), the call stops
ringing at the non-local destination and is redirected to the extension on the same
system as the Automated Attendant that is programmed to receive redirected
calls. This redirect extension can be a QCC queue, a calling group, or an
individual extension.
Direct Station Selector 0
Now users can press a Direct Station Selector (DSS) button for a non-local
extension to make or transfer calls to that extension. However, no busy indication
is displayed by the DSS for non-local extensions.
Call Forwarding 0
The Forward feature now can be used to send calls to non-local extensions
across the private network.
SMDR 0
In addition to SMDR options for non-network calls placed to and from the local
system, system managers now can program SMDR to log incoming and outgoing
UDP calls, or they can choose to log no UDP calls. The factory setting is to record
all UDP calls.
Customers who use a call accounting system may not want to fill the database
with calls coming and going across the private network. These customers may
choose not to log UDP calls.
Decrease in Call Set-Up Time 0
The set-up time for a call across a private network has been reduced by
programming the number of UDP digits expected.