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MERLIN LEGEND Communications System Release 6.1
Network Reference
555-661-150
Issue 1
August 1998
Voice/Fax Messaging Systems
Page C-4Fax Messaging in a Centralized Voice Mail Configuration
C
Fax Messaging in a Centralized Voice
Mail Configuration 3
Both the Messaging 2000 and Intuity AUDIX systems have fax messaging
capabilities. Both systems can have faxes sent to the same mailbox as voice
messages, but users often find this operation inconvenient when they have to
transfer a fax call back to their mailbox. The most common operation is to have a
separate mailbox for fax messages that are forwarded to the voice mailbox. By
doing so, the user retrieves voice and fax messages from one mailbox and isn’t
bothered by answering fax calls.
To set-up a mailbox on the MERLIN LEGEND system to receive faxes, you
administer an MFM or SLS as the fax number (mailbox) then assign it to
coverage. You also change the number of group coverage rings to 1. The call is
handled just like a call over the private network. An incoming call from the PSTN
rings at an endpoint (MFM or SLS), then is routed through the private network as
a coverage call.
The following considerations apply when fax messaging is used in a centralized
voice mail configuration:
■ There is a possibility that faxes may become corrupted if clock
synchronization is established improperly. A single clocking source must
be provided for the entire private network. When establishing a MERLIN
LEGEND private network, be sure to consult the Network Reference guide
for procedures on selecting the clocking source.
■ Most fax machines will dial a number, wait 30 seconds for the fax tone and
if no tone is received, the sending fax hangs up (and often goes into the
redial mode). If it takes longer than 30 seconds for a fax call to cover
across a private network to a messaging system, fax messages may never
be received. To assure the fastest call set-up in a private network, PRI
tandem trunks are recommended.