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86 CHAPTER 7: STANDARD FEATURES
Using One-Touch Pickup:
1 Pick up the handset.
2 Press the Access button that you have assigned to Directed Pickup.
3 Dial the extension number of the ringing telephone.
Group Call Pickup To answer a call that is ringing on a group member’s telephone:
1 Pick up your handset.
2 Dial the Group Call Pickup extension.
The call is directed to your telephone.
Call Pickup
Interaction With
Other Features
This section describes how call pickup interacts with other VCX phone
features. Note the following considerations:
■ Call Forwarding — If both the phone forwarding a call and the
phone receiving the forwarded call belong to the same call pickup
group, then any member of the group may answer the call.
■ Camp On — A call pickup group member or a directed call pickup
user cannot answer a camp on callback call.
■ Conference Calls — A conference call cannot be picked up at
another extension. A conference originator can, however, pick up a
call and add it to the conference call.
■ Display Panel — When you pick up a call, the telephone Display
Panel shows a confirmation message, for example,
PickUp Marie x3434.
■ Hunt Groups — A call pickup group member can also be a member
of a hunt group. Call pickup group members can use either directed
call pickup or group call pick up to answer a call that is ringing at
another group member's telephone.
■ Speed Dials — You or your administrator can assign the following to
a speed dial button:
■ The feature code for directed call pickup (455).
■ Only the feature code for directed call pickup (455).
Silent Monitor and
Barge In
The VCX system supports Silent Monitor and Barge In. These two features
are typically used in call centers to allow supervisors to listen to (monitor)
and optionally join (barge in) a conversation between an agent and a