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54 CHAPTER 5: BASIC TELEPHONE OPERATION
Serial Transfer A serial transfer is like an unattended transfer except that when the
destination hangs up at the end of the call, the caller rings back to you as
the attendant who made the transfer. With your help, the caller can
make a single call to the organization and make a series of internal
connections with a series of transfers. You can either use a mapped
button on the Attendant Console or the serial transfer feature code:
Mapped Button Method
1 Press the mapped Attendant Serial Calling button on the Attendant
Console.
2 Press the button mapped to the called party’s extension on the Attendant
Console.
3 Press the mapped Attendant Serial Calling button again on the Attendant
Console to complete the call.
Serial Transfer Feature Code Method
1 While on a call, press Feature + 471. The call is placed on hold, you hear
a dial tone, and the system prompts you to enter a destination number.
2 Dial the number to which you want to transfer the call, and then press #
to complete the call.
3 Hang up.
When the destination phone hangs up, the caller returns to you.
Serial transfers:
■ Apply to a single transfer. Repeat for subsequent transfers even for the
same caller.
■ Can be mapped to a button on an Attendant Console.
■ That cannot be completed return directly to the attendant.
■ If the calling party reaches the called party’s voice mailbox, the calling
party can press 99 to return to the attendant.
Muting Calls You can prevent callers from hearing you by turning off the telephone’s
microphone when you are using the handset or headset, or when your
telephone is in speaker phone mode.