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Configuring a Call Coverage Point 105
Call Forward, Fall Back to Coverage feature, a forwarded call that is
not answered at the forwarding destination falls back to your
extension's coverage. This call coverage point must be either voice
mail or Auto Attendant (the call cannot fall back to another
extension or to no coverage; see Configuring a Call Coverage
Point).
For example, a call to extension A gets forwarded to extension B if
extension A is busy. Extension A has also enabled the Fall Back
option. Extension A receives a call that gets forwarded to extension
B. However, extension B is also busy. Instead of sending the call to
extension B's coverage point or call forwarding destination, VCX
returns the call to extension A's voice mail or Auto Attendant.
You can configure the Call Forward, Fall Back to Coverage feature
through the VCX User Interface only. This feature cannot be configured
through the Telephone User Interface.
To set up call forwarding, log in to the VCX User Interface, select the
Calling Features option, then access the Call Forwarding tabbed page.
Enable the appropriate forwarding conditions and click Save.
If you configure and enable any call forwarding option through the VCX
User Interface, the option becomes effective immediately.
Your administrator may prevent you from configuring Call Forward All,
Call Forward Ring No Answer, or Call Forward Busy to an external (outside
the enterprise) number. See your administrator for information.
Configuring a Call
Coverage Point
A call coverage point determines how the VCX system treats an
unanswered call. A call is considered unanswered for the following
reasons:
■ The call rings and is not answered before the call coverage ring
timeout value is reached. The default timeout value is 20 seconds.
Note that any enabled Call Forward settings take precedence over Call
Coverage Point settings. Furthermore, the Call Forward - Ring No
Answer feature also has a ring timeout value. The default timeout
value for this feature is 15 seconds. The Ring No Answer timeout value
has priority over the call coverage timeout value. If the Ring No
Answer timeout value is greater than the call coverage timeout value,
the call coverage timer is ignored so the call can be forwarded to the
Call Forward destination.