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Transferring a Call 53
Unattended Transfer In an unattended transfer, you transfer the call without notifying the
recipient. You can either use the Transfer button or the transfer feature
code:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the number to which you want to transfer the call.
3 Hang up.
The call is disconnected as soon as the transfer starts, which frees up your
line. If the transfer cannot be completed:
■ The call is forwarded to the called party’s call coverage point (by
default, voice mail; see Configuring a Call Coverage Point
).
■ If the called party’s default call coverage point is No Coverage, the
call is returned to (rings back at) your extension. If you are
unavailable, the call is forwarded to your call coverage point.
Attended Transfer In an attended transfer, you announce the call to the recipient. You can
either use the Transfer button or the transfer feature code.
To announce a transfer:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial
tone, and the system prompts you enter a destination number.
2 Dial the extension number to which you want to transfer the call.
The VCX call processor dials the call.
3 If the recipient:
a Answers, announce the call. Note that, at this point you cannot return
to the original caller.
■ If the recipient wants to take the call, press Transfer. Hang up.
■ If the recipient does not want to take the call, hang up the second call
and go back to the first call by pressing the Access button on which
the call originated.
b Does not answer because the line is busy or unreachable, to return to
the original call, hang up the transfer call or press the mapped Release
button to see the original call on Hold. Then press the Hold button to
return to the original call.