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Contents
Chapter 8 – Call Manager Basics
4 TOSHIBA IPedge UG 06/11
Setting up Call Screening.................................................................................................................... 82
Setting up “Do not Disturb”.................................................................................................................. 82
Setting up a Personal Schedule.......................................................................................................... 83
Recording a Scheduled Greeting........................................................................................................ 83
Unified Messaging............................................................................................................................... 83
Access your Voicemails through Email............................................................................................... 83
Chapter 8 – Call Manager Basics
The Main Screen................................................................................................................................. 86
The Compact View ...........................................................................................................................86
Expanded View.................................................................................................................................89
Screen Docked Views.......................................................................................................................90
Call Manager Main Menu..................................................................................................................90
Shortcuts............................................................................................................................................. 91
Quick Access Toolbar (QAT) ............................................................................................................91
KeyTips.............................................................................................................................................91
Hot Keys ...........................................................................................................................................91
The Side Window Screen.................................................................................................................... 92
Call Handler Mode ............................................................................................................................92
Buttons Mode....................................................................................................................................92
Companion Application Windows........................................................................................................ 93
Screen Colors ..................................................................................................................................... 93
Chapter 9 – Using Call Manager Features
Call Handling Features........................................................................................................................ 95
Making Outgoing Calls......................................................................................................................95
Answering Calls ................................................................................................................................96
Hang Up............................................................................................................................................97
Holding Calls.....................................................................................................................................97
Transferring Calls .............................................................................................................................97
Call Forwarding.................................................................................................................................98
Status Messages and DND ..............................................................................................................99
Viewing Extra Call Information........................................................................................................100
Call Center Features......................................................................................................................... 101
Logging In or Out ............................................................................................................................101
Changing Agent Status...................................................................................................................102
.......................................................................................................................................................... 102
Chapter 10 –Preferences
PREFERENCES ............................................................................................................................... 103
Config Settings.................................................................................................................................. 103
General ...........................................................................................................................................104
Dialing Tab......................................................................................................................................108
Docking Tab....................................................................................................................................113
Advanced Tab.................................................................................................................................114
Setting Up Hot Key Dialing & Popup................................................................................................. 117
Setting Shortcut Keys .....................................................................................................................117
Skin Editor......................................................................................................................................... 118
Skins Files ......................................................................................................................................119
Saving/Creating New/Deleting Skins ..............................................................................................119
The Skin Editor ...............................................................................................................................120
LCD Background and Text Colors ..................................................................................................120
Insert your Logo into the Skin .........................................................................................................121