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IPedge
Using Companion Applications
216 TOSHIBA
IPedge UG 06/11
Web Browser Call Manager provides an integrated web browser window for access to
Internet or Intranet locations, or direct access to local HTML files. In addition
to basic browsing, you can create custom web applications to extend the
functionality of Call Manager for your business.
For example, your call center could have incoming calls automatically open
the Call Manager browser window to a “Caller Survey” page. The Call Survey
page could display information about the caller and display an answering
script the agent could use to guide the conversation. The web page might
also allow the agent to enter answers from the caller into HTML forms and
submit the results to a company web server.
The Call Manager Web Window is based on Microsoft Internet Explorer. You
must have Internet Explorer 6.0 or higher installed on the PC.
Click the setup icon to set Home URL and the tools to display in the toolbar
(home, stop, refresh, go back, go forward, URL).